About Rise.

I am an experienced professional with a rich background in building, leading, and developing global customer success teams in the B2B digital and SaaS sectors.

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I founded Rise. with a passion for developing individuals and empowering companies to reach their full potential. Aligned with my core values, Rise strives to cultivate personal and professional growth, fostering a path towards unparalleled success. Our commitment lies in igniting the full potential of people and businesses through tailored strategies and impactful solutions.

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• I have experience in Customer Service since 2006

• I have been a Customer Success Manager, regional Head of CSM, and Global Director of CSM

• I have built teams supporting double-digit fast-growing B2B services

• I build, lead, and develop global customer service teams in the B2B digital and SaaS sectors

• My multicultural and bilingual background provides a global perspective

• I restructure customer service teams based on the company's business strategy

• I foster a customer-centric culture and drive continuous improvement

• I develop tailor-made strategies to enhance client engagement, reduce churn, and boost revenue.